Shipping policy

Shipping Policy

Last Updated: August 6, 2026

Thank you for shopping with Al-Ayur Wellness. We are committed to processing and delivering your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

Within India: 3–7 business days
Remote Areas: 5–10 business days
International Orders (if available): 7–21 business days, depending on the destination and customs processing.

Delivery times are estimates and are not guaranteed.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location, package weight, and selected shipping method.

We may offer free shipping on qualifying orders during promotional campaigns or when the minimum order value is met.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number (where available). You can use this tracking number to monitor your shipment through the courier's website.

Incorrect Shipping Information

Please ensure your shipping address, phone number, and email address are accurate before placing your order.

Al-Ayur Wellness is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Delayed Deliveries

Although we work with trusted courier partners, delays may occur due to:

Weather conditions
Public holidays
Natural disasters
Customs clearance
High shipping volumes
Courier operational issues

We appreciate your patience in such situations.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

Where possible, include:

Your order number
Photos of the damaged package or products
A brief description of the issue

We will work with the shipping carrier to resolve the matter as quickly as possible.

International Orders

If international shipping is offered:

Customers are responsible for any customs duties, import taxes, VAT, or other government fees imposed by their country.
Customs procedures may cause additional delivery delays beyond our control.

Delivery Confirmation

Orders are considered delivered when marked as delivered by the courier service. If you believe your package has been delivered incorrectly, please contact both the courier and our customer support team promptly.